Do you have a Silhouette e-cutter and Designer software? If so, you may have been intermittently experiencing some trouble using our PNG images and papers, images not appearing or faintly appearing.
After a couple of customers brought the problem to my attention a couple weeks ago, and a few Creative Team members (and one past member) tried some files for me to detail out the problems they were having, I was able to contact a representative of Silhouette to explain the issue. He worked with their technical team to isolate the problems.
After just one day of assessment, they discovered the problem and are incorporating a fix which will be released in their next update, which will be mid to late September. WOW! Talk about AWESOME customer service, right? I was thinking it would take months and I would be put on the back burner, but no, they got on it right away.
If I hadn't spent $400 on a Zing and Make the Cut last year, I would be ordering a Silhouette RIGHT NOW. Not only have I heard great things about the ease of use of the equipment and software from friends, but their customer service is truly beyond compare!
They actually care about not just customers abilities to use files, but also those of us who create files for customers to use. I am very impressed!
So if you have had some trouble using Doodle Pantry PNG files with your Silhouette, PLEASE be sure to get the very next update in September for your Silhouette. After you've had a chance to get your Silhouette software update, try using any PNG file, old or new, from Doodle Pantry and please let me know the outcome.